Instagram
On the record · The public record of platform support failures
Instagram · Hacked / Stolen
Hackers reportedly talked Meta's AI support bot into handing over accounts
Reporting in June 2026 described an attack in which someone could ask Meta's AI support assistant to add a new email to a target's account; the bot sent the reset code to…
128 people hit the same wall — a pattern, not a one-off
↑ Trending
Instagram · Hacked / Stolen
Account taken, then reportedly re-compromised after Meta said it was fixed
Follow-up reporting described accounts being hijacked again after Meta stated the issue was resolved, including an account that had two-factor authentication enabled
74 people hit the same wall — a pattern, not a one-off
↑ Picking up
Instagram · Suspended
Verified, no violations, disabled overnight — weeks of AI support, only broken links
Local-news investigations documented a recurring pattern of users with no stated violations finding their accounts disabled, then spending weeks receiving only automated…
62 people hit the same wall — a pattern, not a one-off
↑ Picking up
Instagram · Billing
Paying for Meta Verified — but the only support is inside an account you're locked out of
Coverage noted a structural gap in Meta Verified: its support channel is reached from inside the app while logged in, so a subscriber who has been locked out cannot reach…
38 people hit the same wall — a pattern, not a one-off
↑ Picking up
Instagram · Locked Out
Disabled account, one appeal, then silence
Reporting on the broader 2026 enforcement wave described users given a single appeal that was reviewed by the same automated system that flagged the account, with no huma…
19 people hit the same wall — a pattern, not a one-off
↑ Picking up