Instagram

On the record · The public record of platform support failures

The Instagram record

Cases on record

Resolved

73d

Longest unanswered

Open·44d·Unverified · user-submitted

Instagram · Suspended

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Triedtest

Open·48d·Unverified · editorial summary

Instagram · Hacked / Stolen

Hackers reportedly talked Meta's AI support bot into handing over accounts

Reporting in June 2026 described an attack in which someone could ask Meta's AI support assistant to add a new email to a target's account; the bot sent the reset code to…

Open·53d·Unverified · editorial summary

Instagram · Hacked / Stolen

Account taken, then reportedly re-compromised after Meta said it was fixed

Follow-up reporting described accounts being hijacked again after Meta stated the issue was resolved, including an account that had two-factor authentication enabled

Open·59d·Unverified · editorial summary

Instagram · Suspended

Verified, no violations, disabled overnight — weeks of AI support, only broken links

Local-news investigations documented a recurring pattern of users with no stated violations finding their accounts disabled, then spending weeks receiving only automated…

Open·65d·Unverified · editorial summary

Instagram · Billing

Paying for Meta Verified — but the only support is inside an account you're locked out of

Coverage noted a structural gap in Meta Verified: its support channel is reached from inside the app while logged in, so a subscriber who has been locked out cannot reach…

Open·73d·Unverified · editorial summary

Instagram · Locked Out

Disabled account, one appeal, then silence

Reporting on the broader 2026 enforcement wave described users given a single appeal that was reviewed by the same automated system that flagged the account, with no huma…